Refund and Subscription Policy

Last updated: 14 October 2026

This policy explains how WineApp plans, the free trial, and credit top-ups are billed, how renewal works, and when refunds are issued. WineApp is sold by Individual Entrepreneur Levan Kurdiani (identification code 01017037408), 2 Vukol Beridze St., Tbilisi, Georgia; card payments are processed by UniPAY. Prices are in Georgian lari (GEL).

1. Free Trial

New accounts get a 14-day free trial with 15 bonus credits. No payment card is required, and you are never charged automatically when the trial ends. After the trial, access is restricted until you choose a paid plan.

2. Subscription Plans

Pro Monthly: 25 GEL per month. 10 rooms (20 vessels each), 10 collections (20 bottles each), 5 staff members, 300 credits per month.

Pro Annual: 200 GEL per year. Same limits as Pro Monthly, including 300 credits every month.

Business Monthly: 50 GEL per month. 20 rooms (20 vessels each), 20 collections (20 bottles each), 10 staff members, 600 credits per month.

Business Annual: 400 GEL per year. Same limits as Business Monthly, including 600 credits every month.

3. Credit Top-Ups

Active subscribers can buy a one-time top-up of 100 credits for 5 GEL. Top-up credits are added once the payment is confirmed and do not expire while your account exists.

4. Renewal

Plans do not renew automatically. We email you a reminder before your period ends, and you renew from the Billing page with a new one-time payment. Every payment is confirmed by email.

5. Stopping a Plan

There is no recurring charge to cancel: if you do not renew, your plan ends at the end of the paid period (plus 3 grace days) and your account returns to restricted access. Your data is not deleted when a plan ends.

6. Refund Eligibility

First subscription payment: full refund on request within 14 days of the payment. You do not have to give a reason.

Renewal payments: if you renewed by mistake, contact us within 14 days of the renewal payment and, if you have not used paid features since the renewed period started, we will refund it in full.

Credit top-ups: refundable in full within 14 days of purchase if none of the purchased credits have been used.

Duplicate charges, charges made in error, or charges after a confirmed cancellation are always refunded in full.

The free trial is not a paid product, so there is nothing to refund.

This policy does not limit any refund rights you have under applicable consumer protection law.

7. Technical Failures and Failed AI Operations

If a successful payment has not activated your paid plan or credit top-up within 24 hours, contact us and, at your choice, we will activate it or refund the payment in full. If a technical fault on our side makes WineApp unavailable for more than 72 consecutive hours during a paid period, we will, at your choice, extend that period by the time lost or refund the unused part of the period pro rata. AI operations (label reading and background removal) reserve their credit before the request is sent and return it automatically to the same balance (subscription or top-up) if the operation fails because of a technical error, so you are not charged for a failed operation. If a credit was nevertheless deducted for an operation that failed, email us and we will restore it within 5 business days. Refunds under this section are issued within the deadlines in section 9.

8. What Happens After a Refund

When a subscription payment is refunded, that subscription is cancelled and paid access ends; your account returns to restricted access but your data is kept. When a top-up is refunded, its credits are removed from your balance.

9. How to Request a Refund

Email info@wineapp.ge from your account email address and include the order reference from your payment email. Giving a reason is optional. We reply within 5 business days, and we issue every approved refund through UniPAY to the card you paid with within 5 business days of approval, so no later than 10 business days after we receive your request. This deadline does not depend on bank processing: after we issue the refund, your bank may need a further 5–10 business days to show the credit.